Geneva Airport has two landside exits that share one terminal building: a Swiss sector and a French sector. For private transfers, exit through the Swiss arrivals side unless your booking confirmation says otherwise. The French sector exists for passengers heading directly into France who want to skip Swiss customs, but re-entry between the two sides is not possible without going through passport control again. If you exit through the wrong sector, contact your driver immediately so pickup arrangements can be adjusted.

Yes. Since October 2025, non-EU and non-EFTA passengers must complete biometric registration (fingerprints and facial scan) at passport control under the EU Entry/Exit System. First-time registration takes several minutes per person, and during peak periods (ski weekends, Friday evenings, school holidays), queues at Geneva Airport have reached 2 to 4 hours. Your driver monitors your flight and waits regardless of how long you take to clear immigration. There is no penalty charge for delays caused by passport control. If you are a non-EU passport holder arriving at Geneva for the first time under EES, allow at least 60 to 90 minutes between landing and reaching the arrivals hall. Subsequent visits are faster once your biometrics are on file.

Confirm your preferred currency and payment method when you book, not at the airport. Transfers that start in Switzerland and end in France (or vice versa) cross a currency boundary. Cash payments in CHF or EUR are accepted with no surcharge. Credit and debit card payments carry a 10% surcharge. Sorting this before travel avoids confusion at pickup, particularly for early-morning or late-night arrivals when currency exchange desks at the airport may be closed.

Contact your driver or the office before you leave the arrivals area if your bags have not appeared and you need to file a missing luggage report at the airline desk. The driver can wait while you complete the initial report. If the delay is likely to extend beyond a reasonable period, the office can advise on options including rescheduling the transfer. Luggage that the airline delivers to your accommodation later does not affect the transfer itself. Your transfer price stays the same regardless of baggage delays.

A single short stop (grocery shopping, collecting chalet keys from a property office, picking up a rental car seat, or a pharmacy visit) can usually be arranged, but it must be requested and confirmed at the time of booking, not on the day of travel. An unplanned stop can affect the driver's next assignment and may not be possible. Requesting the stop in advance allows the schedule and, if necessary, the price to be adjusted before departure. Stops longer than 15 to 20 minutes may incur a waiting charge.

Take the estimated drive time for your route and add at least 90 minutes for airport check-in, security, and a buffer for unexpected traffic. For ski resort routes (Chamonix, Verbier, Courchevel, Zermatt), allow at least 2.5 to 3.5 hours before your scheduled departure time, depending on distance. During peak periods (Friday/Sunday ski changeovers, French school holidays, Christmas, New Year, Easter), add another 30 to 45 minutes. Morning routes from mountain resorts can be slower than evening arrivals due to construction zones, school buses, and limited overtaking opportunities on two-lane mountain roads.

Free cancellation is available on all bookings with reasonable notice. No advance payment or deposit is required to secure a standard booking. For group bookings over 6 passengers or peak-period reservations (Christmas week, New Year, February half-term), 24 hours' notice is requested where possible. Same-day cancellations or no-shows may be subject to a charge depending on the circumstances. Contact the office via WhatsApp or phone if your plans change.

Many Alpine chalets and apartments sit on narrow roads that can be icy, unpaved, or restricted to residents during ski season. Share the full property address, any GPS coordinates, the host's access instructions, and any known restrictions when you book. If the road is physically inaccessible for the vehicle type assigned to your booking, the driver will use the nearest safe, legal drop-off point and inform you before arrival where possible. Providing access details in advance helps us assign the right vehicle and plan the final approach.

Tipping is not required and not included in the fare. Some passengers choose to tip for long journeys, heavy luggage assistance, or late-night pickups, but there is no expectation and the service level does not depend on it. If you want to tip, cash in CHF or EUR is easiest for the driver.

Yes. Provide the passenger's full name, flight number, arrival time, phone number, and destination address. The driver will hold a name sign at arrivals and assist with luggage as normal. For elderly or mobility-limited passengers, mention any specific needs (wheelchair, walking aid, ground-floor vehicle access) so the right vehicle and assistance can be arranged. The booking contact receives all confirmation messages and can coordinate with the driver via WhatsApp on the passenger's behalf.

Small pets in carriers can usually be accommodated. Mention the pet type, size, and carrier dimensions when booking so the driver can prepare the vehicle. Large dogs may require a larger vehicle class. Pets must remain in their carrier or secured throughout the journey. Cross-border transfers between Switzerland and France require a valid EU pet passport, microchip, and up-to-date rabies vaccination. Confirm your pet's travel documents before booking.

Every passenger should carry a valid passport or national identity card for the full journey. Transfers between Geneva Airport and French destinations (Chamonix, Megeve, Courchevel, Annecy, and others) cross from Switzerland into France. Switzerland is part of the Schengen Area but is not in the EU. While the border is normally open, spot checks by customs or police do occur on cross-border road corridors. Non-EU nationals should also carry any visa or residence permit required for France. For transfers to Italy (Courmayeur via the Mont Blanc Tunnel), carry documents valid for Italy as well.